Contact Us
This page explains how to reach the editorial team at Social Casinos, what we can realistically help with, and where to go instead when your question is about an account at a sweepstakes casino rather than about something we published. Use the contact form or email address shown on evaluatod.org to get in touch — messages reach the editorial desk, not an operator's support queue.
We are an independent comparison and review site covering sweepstakes casinos and social casinos in the US. We do not run games, hold player balances, issue Gold Coins or Sweeps Coins, process coin package purchases, or approve prize redemptions. Nobody here can unlock your account, reverse a purchase, speed up a redemption or restore a bonus.
What the editorial team can help with
- Factual corrections. If a welcome offer, redemption minimum, eligible-state list or age requirement on our pages no longer matches the operator's official rules, tell us and we will re-check it.
- Questions about how the sweepstakes model works. General explanations of dual-currency play, no-purchase-necessary entry, playthrough on promotional coins, or why availability differs by state.
- Feedback on our reviews and rankings. Including disagreement. If you think a rating is too generous, say why.
- Coverage requests. A platform you want reviewed, a comparison we have not built yet, or a topic we have treated too thinly.
- Partnership and advertising enquiries. Routed separately from editorial, for reasons set out below.
- Press and source requests. Questions about our research method or sourcing.
What we cannot do, and who to contact instead
| Your issue | Who handles it |
|---|---|
| Account locked, closed or suspended | The operator's support team |
| Identity verification (KYC) documents rejected or pending | The operator's verification department |
| Prize redemption delayed, reduced or declined | The operator, then its published complaints procedure |
| Coin package charged in error or disputed | The operator's billing support, then your bank or card issuer |
| Missing welcome coins or daily free coins | The operator's support team, quoting the promotion's official rules |
| Self-exclusion or a break from play | The operator's responsible gaming tools; see our responsible gambling resources |
| Whether a platform is available where you live | The operator's terms and your own state's rules |
| Tax on redeemed prizes | Official federal and state tax guidance, or a qualified tax professional |
On that last point: we do not give legal or tax advice. Sweepstakes casinos are governed largely at state level, rules change, and operators also choose for themselves which states they serve. We can point you at how to check. We cannot tell you that a specific site is definitely legal for you to use.
Reaching the platforms we cover
Because most contact messages are really account questions, it helps to know how support works across the platforms on our rankings — and what each one's headline promotion actually commits you to before you open a support ticket about it.
Disclosure: Social Casinos may earn a commission when a reader signs up through links on this site. Commission does not buy a position, a rating or a favorable write-up, and it has no bearing on how we handle a complaint or correction about the same brand.
Spinblitz
Our highest-rated listing at 10.0, and the one readers write to us about most, largely because of the scale of its headline promotion: 100 million Gold Coins tied to the BLITZ JACKPOT. Gold Coins are the promotional play currency — they are not redeemable for prizes, and a very large Gold Coin figure says nothing about what you might redeem. Questions about Sweeps Coins earned alongside that offer, and about any playthrough attached to them, belong in the official rules on the operator's own site. Limitation: a headline number that big invites misreading, and we have seen readers assume the two currencies are interchangeable. They are not. If our summary of the offer drifts out of date, that is exactly the kind of correction we want.
Lone Star
Rated 9.9, with a welcome offer advertised as up to 500k GC and 105 free SC. The phrase "up to" does the heavy lifting: the full amount is usually conditional, and the free Sweeps Coins portion is the part that matters for redemption. Before contacting anyone about coins that did not arrive, check whether the offer is staged across several days or tied to account verification. Limitation: multi-part welcome bundles are harder to reconcile than flat ones, so expect to quote specific dates and amounts in any support message.
Casino.Click
Rated 9.8, offering 150 extra coins and 10 free spins at signup. Smaller and more legible than the bundles above, which makes it a reasonable starting point if you are new to the sweepstakes model and want to see how Gold Coin play and Sweeps Coin entries differ without a complicated promotion in the way. Limitation: the modest headline means less material to test the platform with, and free spins are typically restricted to named games, so read the promotional restrictions before assuming they apply to whatever you want to play.
Other listings readers ask about
| Platform | Rating | Headline offer as advertised |
|---|---|---|
| SplashCoins | 9.5 | 200% welcome offer |
| Free Spins | 9.5 | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot |
| Lucky.me | 9.4 | 40,000 GC and 40 free SC welcome bundle |
| Crown Coins | 9.2 | 150% welcome bonus |
| Crash Duel | 9.2 | 200,000 GC + 100 free SC |
| Spree | 9.0 | 25,000 GC welcome offer |
| Mr Goodwin | 8.8 | 125,000 free coins at signup |
Ratings are our editorial assessment, not customer review scores. Percentage-based offers such as those from SplashCoins and Crown Coins apply to a coin package purchase, so they are not a no-purchase route — the free method of entry is separate and is described in each operator's official rules.
Money questions we get, and honest answers
Participation does not have to cost anything. Legitimate sweepstakes operators offer a no-purchase-necessary method of entry, commonly a mail-in request, alongside daily login coins and periodic promotions. Coin packages are optional purchases of Gold Coins, usually bundled with a quantity of Sweeps Coins as a promotion.
- Paying in. Debit cards, ACH bank transfers and online payment services are the methods US players most often see. Availability differs by operator and can change; the cashier page is the only reliable source.
- Getting paid. Prize redemption is generally by bank transfer or, on some platforms, gift card options. Every redemption we are aware of requires identity verification first.
- Thresholds and timing. Minimum redemption amounts, daily or weekly caps and processing windows are set per operator and stated in its terms. Redemptions are not instant, and a first redemption usually takes longer because verification runs alongside it.
- Playthrough. Promotional Sweeps Coins normally have to be played through before they become redeemable, and coins can carry expiration dates.
- Tax. Redeemed prizes may be taxable. Keep records of what you redeemed and when.
We publish figures where operators publish them, and we say nothing where they do not. If a number on our site conflicts with the operator's current terms, the operator's terms win — and we would like to hear about the conflict.
What you get on these platforms
The libraries look familiar to anyone who has seen an online casino: slot games in the largest volume, including progressive jackpot titles, plus table-style games such as blackjack, roulette and poker variants, and live dealer rooms on some platforms. Crash and instant-win formats have grown quickly — Crash Duel's name signals where its emphasis sits. Games come from third-party studios, and RTP and volatility figures, where an operator discloses them, sit in each game's own info panel rather than in any site-wide claim.
Most play happens on phones. Some operators run native apps, others a mobile browser build. If your question is about an app crashing or a game not loading, the operator's support team will ask for your device and operating system version, so have those ready.
The other products these operators run
Several brands on our lists run more than one thing. The common pattern is a pure social casino mode — Gold Coin play with no prize redemption at all — sitting beside the sweepstakes mode. Some groups also operate fantasy sports or prediction-style products under the same account umbrella, and a few run regulated real-money brands in states that license online casino play. Those are separate legal products with separate terms, separate eligibility and separate support paths. A message to one brand's support desk will not resolve a problem on another, even where the parent company is the same. We only cover the sweepstakes and social casino side here.
Eligibility, state rules and what that means for your message
Availability varies by state. Some states permit most sweepstakes operators, others have passed laws or taken enforcement action restricting them, and operators independently exclude states where they judge the legal risk too high. Laws change often, so check the operator's current eligible-state list before signing up rather than relying on anything you read months ago, here or elsewhere.
Age requirements differ too. Many platforms accept players who are at least 18; some set 21, either across the board or in particular states. Accounts are for adults only. Access is checked by geolocation, so a platform may be unavailable while you are traveling even if your home state is eligible.
Sweepstakes casinos operate under promotional sweepstakes law rather than state gambling licensing, which means the consumer protections differ from those attached to a licensed online casino. If you have a dispute, the route is the operator's published complaints procedure first, then whatever escalation its terms describe. We can sometimes point you at the right clause. We cannot arbitrate, and we have no authority over any operator.
How to write a message we can act on
- Name the platform and the page on evaluatod.org you are writing about.
- Say what you expected and what you found instead — for a correction, quote the line.
- Include a link or screenshot of the operator's official rules if you have one.
- Leave out account numbers, ID documents, card details and passwords. We have no use for them and do not want them.
- Tell us if you have already contacted the operator and what they said.
Corrections with a source attached get handled fastest, because we can verify them in one pass. General questions take longer, and we answer them as editorial capacity allows rather than on a support-desk clock.
Editorial independence, and how that shapes our replies
Our rankings come from documented research: published offer terms, official rules, redemption thresholds, stated eligibility, library composition and the quality of each operator's own disclosures. We research and verify; we do not claim to have deposited, played or redeemed on these platforms, and nothing on this site is a tested payout speed. Commercial relationships are disclosed and do not set positions.
That independence applies to correspondence as well. If you write to us about a brand we earn commission from, you will get the same answer you would get about one we do not. And if you tell us something that makes a listed offer look worse, we would rather publish it than protect the placement — you can read more about who we are on the about page, and the rules governing use of this site are set out in our terms and conditions.
If play has stopped being fun
Contacting us is not the right first step if you are worried about your own play. Operators provide self-exclusion, cooling-off periods and purchase limits inside account settings, and blocking software can restrict access at the device level. The National Council on Problem Gambling and Gamblers Anonymous both offer confidential support. Our responsible gaming page collects these in one place.
Before you send
Most questions that arrive in our inbox are answered faster by the operator's own official rules page, which is where redemption minimums, playthrough terms, coin expiration and eligible states are defined and where they are kept current. Start there. If the rules contradict what we published, or if they are unclear enough that a careful reader cannot work out the answer, that is worth writing to us about — and it usually improves the page for everyone who reads it next. Take your time with it; there is no deadline on our end.